Support

Report a fault

This form sends a structured fault report to KoalaCue's private intake list for review. It is an intake report only — submitting it is not a promise of a reply, a fix or a timeframe. The more precisely you describe what happened, the more useful the report is.

About you

Your name

Used only to follow up on this report.

May we contact you?

Choosing no still logs the report; there is simply no follow-up.

Your setup

KoalaCue version or build

Shown in KoalaCue → About, for example 20260803.1.

Last version that worked

Optional. Helpful if this used to work.

Area of KoalaCue

Mac model

For example MacBook Pro 14-inch, M3 Pro.

macOS version

For example 15.3.

An iPhone or iPad running KoalaCue Companion was involvedTick this to add the device details.

Eos console / model

Optional.

Eos software version

Optional.

Connection to Eos

Optional. How the Mac reached the console or camera.

The fault

Short title

One line, as specific as you can make it.

Impact

How often it happens

Steps to reproduce

Numbered steps someone else could follow on their own Mac.

What you expected

What actually happened

Workaround

Optional. Anything that got you through the session.

Show or venue context

Optional. Rehearsal, tech, performance, venue conditions — no confidential details.

Evidence links

Optional. Up to 5 https links to material you already host, such as a screen recording. There are no file uploads on this form — never link private show files or unrestricted logs.

Link 1

Before you send

I confirm this report contains no passwords, licence keys, private show files, client paperwork or sensitive documents, and I understand it is logged for review with no guarantee of a reply or fix.My name, email address, technical details and fault description will be stored in a private fault-intake list for review, as described in this website's fault report form section of the KoalaCue Privacy Policy.

Looking for setup help instead? Back to Companion support.